Refund & Cancellation Policy

At Zero Three Event Hire, we understand that event plans can change. This Refund & Cancellation Policy outlines the terms relating to booking cancellations, amendments, refunds, damaged equipment, and hire returns. By confirming a booking with Zero Three Event Hire, you agree to the following terms.

Booking Deposits

All booking deposits are non-refundable and are required to secure your event date and hire equipment. Once a booking has been confirmed, equipment is reserved specifically for your event and may no longer be available to other customers.

Cancellations

More than 30 Days Before Event. Bookings cancelled more than 30 days before the scheduled event date will forfeit the deposit paid. Any additional payments made may be refunded at the discretion of Zero Three Event Hire, less any administrative costs incurred.

Within 30 Days of Event

Bookings cancelled within 30 days of the event date may be charged up to 100% of the total booking value, depending on the equipment reserved, preparation completed, and associated costs already incurred.

Booking Changes

We understand that guest numbers and event requirements can change. Requests to increase or decrease hire quantities must be submitted as early as possible and are subject to equipment availability. Reductions made within 14 days of the event date may not be eligible for a refund.

Weather-Related Cancellations

Outdoor events are booked at the client’s risk. Refunds will not be provided due to adverse weather conditions. Where possible, Zero Three Event Hire may offer a booking credit or reschedule option at its discretion.

Equipment Returns

All hire equipment remains the property of Zero Three Event Hire and must be returned in the same condition as supplied, excluding fair wear and tear. The client is responsible for all equipment from the time of delivery or collection until it is returned or collected by Zero Three Event Hire.

Damaged, Lost or Missing Equipment

The client agrees to pay for any equipment that is: Lost, Stolen, Damaged, Destroyed, Missing at collection. Replacement or repair costs will be charged at the current replacement value of the affected item(s).

Cleaning Charges

Equipment should be returned in a reasonably clean condition. Additional cleaning fees may apply where equipment is returned excessively dirty, stained, covered in food waste, wax, mud, decorations, adhesive products, or other substances requiring additional labour to remove.

Delivery Fees

Delivery, collection, installation, and pack-down fees are non-refundable once services have been completed. Where a delivery has already been dispatched prior to a cancellation request, associated transport and labour costs may still be payable.

Refund Processing

Where a refund is approved, it will be processed using the original payment method wherever possible. Please allow 5–10 business days for funds to appear in your account, depending on your financial institution.

Australian Consumer Law

Nothing in this policy excludes, restricts, or modifies any rights or remedies available under the Australian Consumer Law.

Need Assistance?

For any questions regarding cancellations, refunds, booking changes, or hire agreements, please contact:

Zero Three Event Hire Email: info@zerothreeeventhire.com.au

Phone: (03) 4332 – 5177

Website: www.zerothreeeventhire.com.au